The protection of your personal data being essential to us, we wish to inform you through this personal data protection policy about how we collect and process this data.
This privacy policy defines and informs you of how we use and protect the information you transmit to us, if applicable, when you use this site accessible at the following URLs: https://www.airbanana.fr/ (hereinafter referred to as the “Site”).
Please note that this privacy policy may be modified or supplemented at any time, particularly to comply with any legislative, regulatory, jurisprudential, or technological developments. In such a case, the date of its update will be clearly indicated at the top of this policy. These modifications bind the User as soon as they are published online. Therefore, the User is advised to regularly consult this privacy policy and cookie usage policy to stay informed of any changes.
PERSONAL DATA
In general, you can visit the Site without providing any personal information about yourself. In any case, you are not obligated in any way to share this information with us. However, refusing to do so may prevent you from benefiting from certain information or services you have requested.
In this regard, we may, in certain cases, ask you to provide (hereinafter referred to as your “Personal Information”):
- first name and last name;
- email address;
- phone number;
- postal address;
- your opinion on our products;
- payment information (on e-commerce platforms);
- your purchase history (on e-commerce platforms);
- any specific request you may make to us (primarily for archiving purposes);
- photos or videos of yourself that you wish to share;
- information related to surveys we use for statistical purposes.
By providing this information, you expressly agree that it may be processed for the purposes stated in point 2 as well as for the purposes mentioned at the end of each form.
In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act of January 6, 1978, as amended, we inform you of the following:
1. Identity of the data controller
The data controller is Glume SARL, whose address is 22 rue de l’Oregon, 33600 Pessac
2. Purposes of the processing
We may process your Personal Information:
- to provide you with the information or services you have requested (e.g., ordering a product on our Site or subscribing to our newsletters); and/or
- to collect information that allows us to improve our Site, products, and services (notably through cookies); and/or
- to be able to contact you regarding potential events related to our activities, including product updates and customer support.
3. Recipients
We are the sole recipient of your Personal Information. This information, whether in individual or aggregated form, is never transferred to third parties, except for subcontractors whom we may engage (more information about them can be found in point 7). Under no circumstances does our company sell the personal data of visitors and Users of its Site.
4. Retention period
Your Personal Information is retained by our company only for the time necessary to fulfill the purpose of the collection as stated in point 2 above, which in any case shall not exceed 24 months.
5. Data Protection Rights
You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address or postal address (see point 1) or by using the contact form available on our Site.
If you are already a customer, you can directly modify your personal information and download all the data we retain for managing your orders and our relationship directly in your customer account.
Right to access and communicate data
You have the ability to access the Personal Information concerning you. However, due to our obligation to ensure the security and confidentiality of the processing of personal data, you are informed that your request will be processed subject to providing proof of your identity, notably by providing a scan of a valid identification document (in case of a request via our dedicated electronic form) or a signed photocopy of a valid identification document (in case of a request sent by mail).
We may, if necessary, object to manifestly abusive requests (by their number, repetitive or systematic nature). To assist you in your process, especially if you wish to exercise your access right through a written request to the postal address mentioned in point 1, you can find, by clicking on the following link, a template letter created by the CNIL: https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces
Right to rectify data
With this right, the legislation permits you to request the rectification, updating, blocking, or deletion of data concerning you that may be inaccurate, erroneous, incomplete, or obsolete if applicable.
You may also define general and specific instructions regarding the handling of your personal data following your death. If applicable, the heirs of a deceased person may demand consideration of the death of their relative and/or request the necessary updates.
To assist you in your process, especially if you wish to exercise your rectification right for yourself or for a deceased relative, via a written request to the postal address mentioned in point 1, you can find by clicking on the following link a template letter created by the CNIL: https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees
Right to object
This right can only be exercised in one of the following two situations:
- When the exercise of this right is based on legitimate grounds;
- When the exercise of this right is intended to prevent collected data from being used for commercial prospecting purposes. To assist you in your process, especially if you wish to exercise your right to object via a written request to the postal address indicated in point 1, you can find by clicking on the following link a template letter created by the CNIL: https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet
6. Response times
We are committed to responding to your access, rectification, opposition, or any other information request within a reasonable timeframe that does not exceed 1 month from the date of receipt of your request.
7. Authorized service providers and transfers to a third country outside the European Union
We inform you that we use authorized service providers to facilitate the collection and processing of data that you have communicated to us. These providers may be located outside the European Union and have access to the data collected through various forms on the Site (except for the form enabling you to exercise your Data Protection Rights, which is exclusively offered and operated by us).
8. Complaint to the competent authority
If you believe that our site does not comply with its obligations with regard to your Personal Information, you can submit a complaint or request to the competent authority. In France, the competent authority is the CNIL, which you can contact electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.
Unless express consent is required by the laws of your country regarding personal data protection, by using the current Media (as defined above), you consent to our collection and use of your personal data as described in this Policy and to the transfer of your personal data to countries other than your own (including countries outside the European Union).
The Cookie Policy allows you to learn more about the use of Cookies that may be stored in your computer’s, mobile phone’s, or tablet’s browser system during your visit to airbanana.fr (hereinafter referred to as the “Site”).
Information on Cookies
What is a Cookie?
A cookie (a “Cookie”) is a file consisting of a set of characters sent to your fixed or mobile device via your browser.
The term Cookie is understood in the broad sense and covers all trackers placed and/or read (for example, when visiting a website, reading an email, or using software), regardless of the type of device used (computers, smartphones, digital tablets). The Cookie can serve various functions.
These Cookies can be grouped into different categories, each serving distinct purposes :
- Essential functional Cookies: These Cookies are crucial for proper use of the Site. Some are necessary for your use of the Site and a good browsing experience. Without them, you cannot benefit from all the features of the Site or complete a request for Subscription Services. They include remembering the information you have entered as you move around the Site (choosing a Service, entering a promotional code, entering postal details, etc…).
- Analytical Cookies: These Cookies allow the collection of statistical data related to your use of the Site, including the content you click on while browsing, in order to improve the performance and design of the Site. These Cookies can be provided by an analytical tool provider that is a third-party company. These Cookies store the operating system you use and the version of your internet browser but do not store your IP address.
- Targeting Cookies: These Cookies remember information about your use of the Site in order to provide you with targeted promotional information on the Site. These Cookies store the addresses of pages you have visited, the operating system you use, and the version of your internet browser.
What Cookies are issued on the Site?
We only place essential functional Cookies necessary for the proper functioning of the Site. We do not place Analytical Cookies or Targeting Cookies.
What Cookies are issued on the site by third parties?
We have not authorized any third parties to place Cookies on your device.
Browser software settings
You can configure your browser software according to your preferences, so that Cookies are accepted and saved on your device or, on the contrary, so that they are refused.
For Internet Explorer®: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Safari®: https://support.apple.com/fr-fr/guide/safari/ibrw7f78f7fe/mac
For Chrome®: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
For Firefox®: https://support.mozilla.org/fr/kb/
For Opera®: https://help.opera.com/en/latest/web-preferences/#cookies
Disabling Cookies directly with the issuer
Disabling advertising Cookies
To give you better control, greater freedom of choice, and easy access to manage advertising Cookies, we invite you to visit the site https://www.youronlinechoices.com/fr/ which brings together major advertising networks.
Here, you can choose to accept or refuse advertising Cookies for each network.
Please note, however, that if you choose to refuse Cookies from a network, the advertisements presented to you will no longer be personalized.
Disabling audience measurement Cookies
For practical advice on these options and on how to delete Cookie files stored on your device, depending on the browser you use, we invite you to consult the “Manage my data” section of the CNIL (Commission Nationale de l’Informatique et des Libertés) website: https://www.cnil.fr/fr/maitriser-mes-donnees.
For how long do we keep Cookies ?
There are two types of Cookies: session Cookies and persistent Cookies.
• Session Cookies are temporarily created in your browser’s sub-folder when you visit a website. Once you leave the website, the session cookie is deleted.
• Persistent Cookies remain in your browser’s sub-folder and are reactivated when you revisit the website that created this specific Cookie. A persistent Cookie remains in the browser’s sub-folder for the duration defined in the Cookie file.
The validity period of Cookies (i) from airbanana.fr is 12 months maximum.
For more information on the use of Cookies, we invite you to consult the CNIL’s website at the following address : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
